Shipping Methods and Timelines:
We are pleased to offer a selection of shipping methods to accommodate your preferences. Please find below the estimated working days associated with each category:
- Casual Wear: Delivery within 7 to 10 working days.
- Pret Wear: Delivery within 10 to 14 working days.
- Luxury Pret: Delivery within 14 to 21 working days.
- Luxury Formals: Delivery within 14 to 28 working days.
- Wedding Wear: Delivery within 14 to 35 working days.
- Kids Wear: Delivery within 7 to 14 working days.
Please note that should you choose to order products from multiple categories as mentioned above, the overall shipping timeline may experience an increase. This is due to the logistical complexities involved in coordinating the shipment of items from diverse categories. We strive to ensure the prompt processing and delivery of such orders, while also ensuring the quality and accuracy of each individual item.
These timelines are subject to variables such as product availability, destination, and the chosen shipping method. Upon the completion of order processing and shipment, a confirmation email will be sent, including tracking details for your reference.
We appreciate your understanding that while we endeavor to ensure punctual deliveries, unanticipated circumstances such as adverse weather conditions, logistical challenges, or carrier-related delays could potentially influence delivery schedules.
If you have any queries or require further clarification about our shipping methods and timelines, please do not hesitate to reach out to our dedicated customer support team on Whats App +923012210653
Cash on Delivery (COD) Local Shipping:
We offer Cash on Delivery (COD) shipping for Pakistan Only. With COD, you can pay for your order in cash or by an accepted payment method at the time of delivery. Please note that COD orders may be subject to additional fees. Availability of COD may vary based on your location and order value.
Moreover, it is pertinent to inform you that in cases where the total order amount surpasses 20,000 PKR, our esteemed team will make contact with you. This outreach is conducted to request a prepayment of 20% of the order amount. Subsequently, the order shall be placed on hold until the stipulated advance payment is duly received from your end. This measure ensures the seamless processing of your order and enhances our commitment to delivering quality service.
International Shipping:
We extend our international shipping services worldwide to cater to our valued customers across borders. For shipments destined for locations outside our home country, it’s important to note that customs duties, taxes, and import fees may be applicable upon delivery. These charges are the direct responsibility of the recipient and are levied by the customs authorities of the receiving country. Please be aware that these charges are distinct from the item’s listed price or the associated shipping cost. To obtain accurate and up-to-date information about potential charges, we recommend reaching out to your local customs office.
International shipping entails a nuanced process due to customs clearance, which can lead to variations in delivery times.
Furthermore, we understand that certain periods, such as peak seasons like Eid, can be characterized by a high volume of orders and increased demand. During such times, while we diligently strive for efficient and timely deliveries, it’s important to acknowledge that delivery times may vary by 1 to 2 weeks due to the heightened shipping activity. We appreciate your patience and understanding as we work to fulfill your orders effectively.
Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, destination, and shipping method chosen during the checkout process. To offer you transparency and convenience, we have integrated a feature that allows you to calculate the applicable shipping fees right at the cart page. This way, you can make an informed decision before finalizing your purchase.
We understand the importance of ensuring that shipping costs align with your expectations, and our shipping rate calculation tool is designed to provide you with accurate information to aid your decision-making process.
Please note that the calculated shipping fees are specific to the items in your cart and the shipping details you provide. This ensures that you receive the most precise and relevant shipping rate information.
Order Processing:
Orders are typically processed within [2 Working Days] business days from the date of purchase. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
Order Tracking:
Upon shipment, you will receive an email containing a tracking number. This tracking number allows you to monitor your shipment’s progress through our website or the shipping carrier’s platform.
you can also track your order at the order tracking page on our website
Shipping Delays:
While we make every effort to ensure punctual deliveries, unforeseen occurrences like weather conditions, natural disasters, or carrier delays may affect delivery timelines. We appreciate your understanding during such situations.
Address Accuracy:
To prevent any delays or misdeliveries, it’s crucial to provide accurate and complete shipping information when placing an order. We cannot be held accountable for issues arising from incorrect or incomplete address details.
Lost or Damaged Items:
In the unlikely event that your order is lost or damaged during transit, please contact our customer support team within [7 Days] of receiving your order. We will collaborate with you to address the issue and initiate necessary claims with the shipping carrier.
Returns and Exchanges:
For details concerning our returns and exchanges policy, please consult our separate Returns and Exchanges Policy.
Contact Information:
If you have any inquiries or concerns regarding our shipping policy, please don’t hesitate to reach out to us at:
Email: [email protected]
Phone: +923012210653